3 Ways to Supercharge Your Company’s Sales Organization
The quality of the interactions between your sellers and clients has to improve—not simply increase in volume.
Digital
Your AI Pilot Worked. So Why Isn’t Your Company Scaling It?
The essence of AI transformation lies not in the technology itself but in the leadership guiding it. Organizations often falter during the crucial shift from successful pilot programs to broader enterprise adoption. Leadership misalignment, workforce readiness, outdated operating models, and governance challenges create an illusion of preparedness. In truth, AI must be integrated with human intelligence to unlock its true potential. Those who recognize this will thrive, while others risk widening the gap between AI’s promise and tangible results. It’s time for a leadership evolution.
Read MoreNew MIT class uses anthropology to improve chatbots
MIT computer science students design AI chatbots to help young users become more social, and socially confident.
Read MoreHow to Lead When You Can’t See the Way
An HBR Executive Masterclass with HBS professor Linda A. Hill on how to steer the ship even when you can’t see through the fog.
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The AI Jobpocalypse Reality Check: Are We Already in the Middle of It?
The rise of artificial intelligence is redefining work and sparking fears of widespread job displacement, highlighted by Andrew Yang’s warning of an “AI job apocalypse.” However, industry leaders like Dario Amodei warn of potential societal harm, while others like Jensen Huang emphasize AI’s role in job transformation rather than elimination. The ECI framework encourages strategic adaptation to ensure resilience amid these changes.
Read MoreWith Rise of Agents, We Are Entering the World of Identic AI
A conversation with tech expert Don Tapscott about the potential for and pitfalls of identic AI.
Read MoreWhy Your Digital Investments Aren’t Creating Value
In most organizations, underwhelming results from AI, analytics, and CRM platforms stem from a mismatch between new ways of working and old organizational designs.
Read MoreResearch Roundup: Salary Disparities, Managers Who Squash Ideas, Exclamation Points, and More
Fresh insights from academic research, consultancies, and other expert sources.
Read MoreDo You Know What Your Customers’ Aspirations Are?
To serve your customers, you need to understand where they’re trying to go.
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Ulta Agentic AI Case Study: Winning in the Agentic Era
In a revolutionary turn for retail, Ulta’s session at NRF 2026 highlights agentic commerce’s profound impact on consumer interactions. As AI agents dominate shopping interfaces, retailers must adapt by optimizing data and operational performance to avoid invisibility. Success hinges on trust, adaptability, and delivering what consumers genuinely need.
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