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Artificial IntelligenceChatbotDigitalDigital ArchitectureDigital StrategyDigital Trends

The Power of AI: How DXPs are Revolutionizing Customer Experience and Driving Sales

In this article, we’ll explore some of the most innovative and successful use cases of DXPs, and share some examples and statistics of how companies have used AI-powered DXPs to drive business results. Join us as we explore the power of AI and the future of customer experience. #DXP #DigitalExperience #ArtificialIntelligence #AI #CustomerExperience #MarketingAutomation

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Customer ExperienceDigitalDigital ArchitectureDigital DNADigital StrategyEditor's PickFood & Beverage

Revolutionizing the Alcohol Industry: The Latest Technology Trends in 2023 and Beyond

Are you curious about the latest trends in the ever-evolving world of technology and its impact on the alcoholic beverage industry? From data insights to artificial intelligence, the use of digital systems is revolutionizing the way companies approach customer satisfaction and market share. With the recent economic downturn caused by the COVID-19 pandemic, companies have accelerated their implementation of e-commerce and alcohol delivery services. Stay ahead of the game by reading our latest Forbes article, where we explore the biggest innovation trends for 2023 and beyond in the alcoholic beverage industry, and how companies like Diageo and Pernod Ricard are leading the way with cutting-edge technology. #alcoholindustry #digitaltransformation #technologytrends

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Customer Journey MappingData Management PlatformDigitalDigital ArchitectureDigital TrendsEditor's PickTechnologyTrending

Increase Customer Satisfaction with a Digital Customer Experience Platform

In today’s digital age, businesses face an unprecedented challenge of providing personalized experiences to their customers across multiple channels. Customer 360 insights, Data Management Platforms (DMPs) and Digital Experience Platforms (DXPs) have emerged as powerful tools to help businesses address this challenge. By aggregating customer data from various sources, DMPs enable businesses to gain a comprehensive view of their customers’ behavior, preferences, and needs.

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Customer Journey MappingData Management Platformdata strategyDigitalDigital ArchitectureDigital TrendsEditor's PickFeaturedTechnologyTrending

Digital and Physical Customer Journey Optimization

It is 2023 and we have been talking about digital business models for a while now, but existing infrastructure setup and architecture approaches don’t live up to the service expectations of customer 2.0.

New tools, approaches and integration strategies are of the essence.

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DigitalDigital ArchitectureDigital TrendsEditor's PickFeatured

The Digital Experience Hub

Nowadays it is important to tailor your services and products based on often real-time information while customers are interacting with your products. In this article I discuss the components of a digital experience hub that need to be in place to garner insights to understand and meet customers needs.

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Culturedata strategyDigital TrendsEditor's PickFeaturedTechnologyTrending

The data driven organization

Introduction: The increasing amount of data available today is causing organizations to focus on developing a data-driven culture. As per research conducted by MIT, Microsoft, Google, and AWS, artificial intelligence automation and the way we analyze and predict data have further accelerated the need for organizations to be data-driven. Let’s – See more –

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CultureDigital TrendsEditor's PickTechnologyTrending

Digital Transformation Success Factors and Watch-outs 2023

In today’s fast-paced business environment, organizations must keep up with the latest technological trends to remain competitive. Digital transformation is a term used to describe the process of integrating technology into all aspects of a business, and it has become a critical strategy for companies looking to stay ahead of – See more –

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CultureDigital TrendsFeatured

Digital Strategy

Disruptive Innovation in the Digital Age – No One Size Fits All Companies nowadays don’t have a choice to re-invent themselves to keep up with competition, new entrants to the market and everchanging technology enabling new business models even if the economy is trending towards a downturn. Of course the – See more –

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Digital TrendsTechnologyTrending

The Web3 Killer Feature no one really knows about – Interoperability

In recent years, digital transformation has been at the forefront of many industries, and this is particularly true for finance and technology. The emergence of Web3 technology has been a game-changer for digital transformation. Web3 is an internet that is decentralized, open-source, and powered by blockchain technology. This new iteration – See more –

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Digital TrendsTechnologyTrending

Immersive Retail Trends in 2023

This year the world of retail is undergoing a major transformation. Immersive technologies are becoming increasingly prevalent, and they are changing the way we shop. From virtual try-ons to augmented reality displays, here are some of the immersive retail technology trends to watch out for in 2023. Virtual try-ons have – See more –

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