Research: What China’s AI Agents Reveal About the Future of Commerce
As AI starts making purchasing decisions for people, companies must compete to be selected by agents, not just noticed by customers.
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How AI Helps Scale Qualitative Customer Research
Companies are now using AI “moderators” to conduct in-depth interviews with real people at a speed and volume that traditional methods can’t achieve.
Read MoreWhen Senior Leaders Lack People Skills, Transformations Fail
Four strategies for closing the gap between what leaders perceive and what employees actually experience.
Read MoreStop Promoting the Wrong People into Manager Roles
How to assess whether someone will actually be a good fit for the role.
Read MoreWhy People Create AI “Workslop”—and How to Stop It
It isn’t a failure of the technology. It’s a failure of management.
Read MoreWhat Actually Works to Change Someone’s Mind
Wharton’s Jonah Berger shares tactics for how to push even the most resistant people in new directions.
Read MoreDo You Know If Your Team Is Overwhelmed?
How to spot and manage the exhausting—and often invisible—tipping point when the stressors people face begin to exceed their ability to cope with them.
Read MoreCustomers Expect Empathy. Here’s How to Deliver It.
When people feel they’re treated empathically by a brand, they’re more likely to remain loyal and recommend it to others.
Read MoreBuilding a Company Culture That Encourages Feedback
When people regularly ask for input, it sets a powerful norm: learning is valued more than perfection.
Read MoreWhen Managing Your Team Becomes Too Much
Five experts weigh in on the pressures of managing more people with less support—and what you can do about it.
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