NTT DATA Named a Leader in NelsonHall NEAT Report for Salesforce Services – NTT, Inc.

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Over time, Liantis – an established HR company in Belgium – had built up data islands and isolated solutions as part of their legacy system.
We ensured that Randstad’s migration to Genesys Cloud CX had no impact on availability, ensuring an exceptional user experience for clients and talent.
Over time, Liantis – an established HR company in Belgium – had built up data islands and isolated solutions as part of their legacy system.
We ensured that Randstad’s migration to Genesys Cloud CX had no impact on availability, ensuring an exceptional user experience for clients and talent.
Why AI strategy is your business strategy: The acceleration toward an AI-native state. Explore executive insights from AI leaders.
Make your digital transformation a reality
Why AI strategy is your business strategy: The acceleration toward an AI-native state. Explore executive insights from AI leaders.
Leverage our capabilities to accelerate your business transformation.
Optimize workflows and get results with NTT DATA’s Smart AI AgentTM Ecosystem
Explore how technology shapes businesses, industries and societies.

When organizations focus on transformation, a move to the cloud can deliver cost savings – but they often need expert advice to help them along their journey
Make zero trust security work for your organization across hybrid work environments.
Why AI strategy is your business strategy: The acceleration toward an AI-native state. Explore executive insights from AI leaders.
Discover how we accelerate your business transformation
Over time, Liantis – an established HR company in Belgium – had built up data islands and isolated solutions as part of their legacy system.
We ensured that Randstad’s migration to Genesys Cloud CX had no impact on availability, ensuring an exceptional user experience for clients and talent.
Over time, Liantis – an established HR company in Belgium – had built up data islands and isolated solutions as part of their legacy system.
We ensured that Randstad’s migration to Genesys Cloud CX had no impact on availability, ensuring an exceptional user experience for clients and talent.
Why AI strategy is your business strategy: The acceleration toward an AI-native state. Explore executive insights from AI leaders.
27 August 2026
Recognition highlights NTT DATA’s Agentforce, AI, Data 360 and integration capabilities
NTT DATA Group Corporation
TOKYO – August 27, 2026 – NTT DATA, a global leader in AI, digital business and technology services, has been named a Leader in the NelsonHall NEAT vendor evaluation for Salesforce Services for the fifth time in a row.
NelsonHall’s latest Salesforce Services profile highlights NTT DATA’s investments in Agentforce, Data 360, MuleSoft and industry-specific AI solutions. NTT DATA combines consulting, implementation, data strategy, integration and managed services, including Salesforce Outsourcing Service Provider (OSP) capabilities, to help clients move from AI exploration to scaled production deployments.
NTT DATA’s Agentic AI Services help enterprises identify high-value Agentforce use cases, define expected business outcomes, validate solutions through proofs of concept and expand successful deployments.
NTT DATA applies Agentforce across offerings including customer service, sales, marketing, commerce and revenue management. NelsonHall’s profile cites an insurance solution that uses AI agents to automate renewal reminders and policy updates while providing personalized guidance. NTT DATA also uses MuleSoft to connect clients’ Salesforce instances with ERP, contact center and other enterprise platforms, enabling AI to operate across end-to-end business processes.
Gaurav Parab, Principal Analyst, IT Services, NelsonHall, said: “NTT DATA continues to evolve its Salesforce offering beyond traditional CRM implementation, with investments across Agentforce, Data 360, MuleSoft, and industry-specific capabilities. Its strategy aligns with Salesforce’s platform roadmap and the growing enterprise demand for integrated data, AI, and business process transformation, supported by a combination of consulting, implementation, integration, and ongoing operational services.”
“This recognition reflects our ability to combine Salesforce expertise, industry knowledge and responsible AI innovation,” said Minoru Umehara, Representative Director and Senior Executive Vice President at NTT DATA Group Corporation. “By bringing together Agentforce, trusted data and enterprise integration, we help clients move beyond isolated AI pilots and deliver measurable business outcomes at scale.”
For more information, find the full report here.
About NTT DATA
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and startup partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.
Visit us at nttdata.com
About NelsonHall
NelsonHall is the leading global analyst firm dedicated to helping organizations understand the ‘art of the possible’ in digital operations transformation. With analysts in the U.S., Europe, and India, NelsonHall provides buy-side organizations with detailed, critical information on markets and vendors (including NEAT assessments) that helps them make fast and highly informed sourcing decisions. And for vendors, NelsonHall provides deep knowledge of market dynamics and user requirements to help them hone their go-to-market strategies. NelsonHall’s analysis is based on rigorous, primary research, and is widely respected for the quality and depth of its insight.
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NTT DATA Group Corporation
E-mail: esv@hml.nttdata.co.jp
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