Improving Business Performance Through Appreciation – Harvard Business Review

 
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Saying “thank you” for a job well done or giving a small gift to acknowledge performance are practices deeply rooted in corporate tradition. Commonly referred to as reward and recognition, these practices are gaining new strategic importance as businesses seek an edge in today’s hypercompetitive business environment. Around the world, organizations are now showing appreciation for specific employee behaviors, recasting their reward and recognition programs as strategic tools to encourage artificial intelligence (AI) adoption, accelerate innovation, improve safety, or enhance the customer experience.
 

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