In a revolutionary turn for retail, Ulta’s session at NRF 2026 highlights agentic commerce’s profound impact on consumer interactions. As AI agents dominate shopping interfaces, retailers must adapt by optimizing data and operational performance to avoid invisibility. Success hinges on trust, adaptability, and delivering what consumers genuinely need.
The CDAO Summit in Boston highlighted the importance of connected intelligence in retail, exemplified by the collaboration of human and artificial intelligence (HI + AI = ECI). Panelists from major companies discussed AI’s practical applications, emphasizing reliable metadata, real-time responsiveness, and seamless integration into workflows, underscoring the critical role of governance and cultural acceptance.
Read MoreIn the fast-evolving retail industry, establishing an AI Center of Excellence (CoE) is vital for integrating AI initiatives and driving innovation. Analyzing Walmart’s successful implementation provides insights into key strategies like executive sponsorship, cross-functional collaboration, training investment, robust data infrastructure, agile development, external partnerships, and ethical AI practices. This positions organizations for long-term success in the digital age.
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