With Rise of Agents, We Are Entering the World of Identic AI
A conversation with tech expert Don Tapscott about the potential for and pitfalls of identic AI.
Digital
Why Your Digital Investments Aren’t Creating Value
In most organizations, underwhelming results from AI, analytics, and CRM platforms stem from a mismatch between new ways of working and old organizational designs.
Read MoreResearch Roundup: Salary Disparities, Managers Who Squash Ideas, Exclamation Points, and More
Fresh insights from academic research, consultancies, and other expert sources.
Read MoreDo You Know What Your Customers’ Aspirations Are?
To serve your customers, you need to understand where they’re trying to go.
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Ulta Agentic AI Case Study: Winning in the Agentic Era
In a revolutionary turn for retail, Ulta’s session at NRF 2026 highlights agentic commerce’s profound impact on consumer interactions. As AI agents dominate shopping interfaces, retailers must adapt by optimizing data and operational performance to avoid invisibility. Success hinges on trust, adaptability, and delivering what consumers genuinely need.
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Retail’s Consumer Outlook 2026: The K-Shape Isn’t a Chart Anymore – It’s Your Growth Model!
NRF 2026’s press panel exposed the uncomfortable truth: Gen Z is discount-driven, tech-native, and emotionally volatile and they’re dragging retail’s playbook into a new era. By Carsten KrauseJanuary 14, 2026 I joined NRF 2026 as official press and sat in on the “Consumer Outlook 2026” panel moderated by The headline – See more –
Read MoreReal Transformation Starts with Fewer Projects
An HBR Executive Masterclass with Antonio Nieto-Rodriguez.
Read More5 Psychology-Backed Principles for More Effective Personalization
Managed sensitively and securely, “confessional commerce” can create a deeper, more valuable experience for users.
Read MoreTo Execute a Unified Strategy, Leaders Need to Shadow Each Other
Six steps for implementing a structured, scalable employee-shadowing process.
Read MoreStone Center on Inequality and Shaping the Future of Work Launches at MIT
Recent launch event for the center featured discussions on pro-worker AI, wealth inequality, and the future of liberal democracy.
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