Editor’s Pick

Customer ExperienceCustomer Journey MappingData Management PlatformDigitalDigital ArchitectureDigital StrategyEditor's PickRetailTechnologyTrending

The Smart Retail Store of the Future

Welcome to the future of retail! Smart stores are no longer a concept of the distant future; they are already here, and they are revolutionizing the way we shop. With the latest advancements in technology, retail stores are becoming smarter, more efficient, and more personalized than ever before. From augmented – See more –

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CultureDigitalDigital ArchitectureDigital TrendsEditor's PickFeaturedTechnology

General Artificial Intelligence: Promises and Policies for Safe Development

Today, I want to talk to you about a subject that is at the forefront of technological innovation and will shape the future of humanity: General Artificial Intelligence (AGI). I believe technology should exist to make our lives better, not to replace us or endanger us. That’s why I want – See more –

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Customer Journey MappingData Management PlatformDigitalDigital ArchitectureDigital TrendsEditor's PickTechnologyTrending

Increase Customer Satisfaction with a Digital Customer Experience Platform

In today’s digital age, businesses face an unprecedented challenge of providing personalized experiences to their customers across multiple channels. Customer 360 insights, Data Management Platforms (DMPs) and Digital Experience Platforms (DXPs) have emerged as powerful tools to help businesses address this challenge. By aggregating customer data from various sources, DMPs enable businesses to gain a comprehensive view of their customers’ behavior, preferences, and needs.

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Customer Journey MappingData Management Platformdata strategyDigitalDigital ArchitectureDigital TrendsEditor's PickFeaturedTechnologyTrending

Digital and Physical Customer Journey Optimization

It is 2023 and we have been talking about digital business models for a while now, but existing infrastructure setup and architecture approaches don’t live up to the service expectations of customer 2.0.

New tools, approaches and integration strategies are of the essence.

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DigitalDigital ArchitectureDigital TrendsEditor's PickFeaturedTrending

Microservices – the currency of agility, speed, and innovation in the digital age

As Charles Darwin said “It is not the strongest of the species that survives, nor the most intelligent, but the one most responsive to change.” Microservices are the currency of speed, agility and innovation in the digital age. In the CDOTIMES.com article I am exploring key concepts and examples of successful usage of a microservices based architecture to be nimbler than the competition winning in the digital age.

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DigitalDigital ArchitectureDigital TrendsEditor's PickFeatured

The Digital Experience Hub

Nowadays it is important to tailor your services and products based on often real-time information while customers are interacting with your products. In this article I discuss the components of a digital experience hub that need to be in place to garner insights to understand and meet customers needs.

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Culturedata strategyDigital TrendsEditor's PickFeaturedTechnologyTrending

The data driven organization

Introduction: The increasing amount of data available today is causing organizations to focus on developing a data-driven culture. As per research conducted by MIT, Microsoft, Google, and AWS, artificial intelligence automation and the way we analyze and predict data have further accelerated the need for organizations to be data-driven. Let’s – See more –

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CultureDigital TrendsEditor's PickTechnologyTrending

Digital Transformation Success Factors and Watch-outs 2023

In today’s fast-paced business environment, organizations must keep up with the latest technological trends to remain competitive. Digital transformation is a term used to describe the process of integrating technology into all aspects of a business, and it has become a critical strategy for companies looking to stay ahead of – See more –

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Grow your business during a recession against the odds

Economic recessions are a natural part of the business cycle. During a recession, businesses suffer from declining sales, shrinking margins, and reduced consumer demand. However, some companies have managed to come out stronger from a recession by investing in people, R&D, and digital transformation. This article will discuss some examples – See more –

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Key 2023 trends for digital natives

As we enter 2023, the world of technology continues to evolve at a rapid pace. From artificial intelligence to virtual reality, there are several digital trends that are set to make an impact in the coming year. Here are some of the key digital trends to watch out for in – See more –

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