people

News Feed

What Actually Works to Change Someone’s Mind

Wharton’s Jonah Berger shares tactics for how to push even the most resistant people in new directions.

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News Feed

Do You Know If Your Team Is Overwhelmed?

How to spot and manage the exhausting—and often invisible—tipping point when the stressors people face begin to exceed their ability to cope with them.

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Customer ExperienceNews Feed

Customers Expect Empathy. Here’s How to Deliver It.

When people feel they’re treated empathically by a brand, they’re more likely to remain loyal and recommend it to others.

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Building a Company Culture That Encourages Feedback

When people regularly ask for input, it sets a powerful norm: learning is valued more than perfection.

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When Managing Your Team Becomes Too Much

Five experts weigh in on the pressures of managing more people with less support—and what you can do about it.

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News FeedSales

How Successful Sales Teams Are Embracing Agentic AI

The real opportunity lies not in replacing people but in reshaping how humans and AI collaborate.

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The Risks of Putting People on Too Many Project Teams

How overcommitment derails projects, and what managers can do instead.

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Why Understanding AI Doesn’t Necessarily Lead People to Embrace It

New research found our relationship to the technology is driven not only by what it can do, but also how we perceive it.

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How to Phrase Your Questions When You Need Honest Answers

Sometimes people withhold useful information because it’s uncomfortable. Here’s how to get them to tell you the hard truth.

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