7 Change Management Lessons For Successful IT Implementations
the number one thing you want is for employees to be able to do their jobs and in turn, keep your business running. Just as we wouldn’t expect a new forklift operator to gain needed knowledge and ability from a short online course or manual, neither should we take risks with vital financial systems or customer service support by shortchanging training budgets and resources. If there are changes to the tool, process or other aspect of their role, employees need hands-on training or they may not be able to serve your customers or support each other.
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