experience
5 Psychology-Backed Principles for More Effective Personalization
Managed sensitively and securely, “confessional commerce” can create a deeper, more valuable experience for users.
Read MoreHow to Lead When Employees Are Worried About Job Security
You may not be able to eliminate their fears, but you can shape how they experience the uncertainty.
Read MoreShake Shack’s Digital Playbook: More Tech, Same Hospitality?
How a fast-casual favorite retools its guest experience with kiosks, apps, and a data-driven touch.
Read MoreThe Small Actions That Become Your Legacy
How to bridge the gaps between the leader you want to be and how others experience you now.
Read MoreResearch: When Laughing Becomes Labor
Employees who feel obligated to laugh at leaders’ jokes experience higher levels of emotional exhaustion and reduced job satisfaction.
Read MoreResearch: How Boards Can Increase CEO Accountability
When directors have military experience, boards are more decisive in addressing underperformance. Here’s why.
Read MoreHow to Work for a Boss Who Always Changes Their Mind
Five ways to navigate this frustrating — yet common — experience.
Read MoreHow the Next Generation of Managers Is Using Gen AI
A study of 200 MBA students found 40% use these tools every day. Here’s what they’re doing — and how companies can make use of their experience.
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The Power of AI: How DXPs are Revolutionizing Customer Experience and Driving Sales
In this article, we’ll explore some of the most innovative and successful use cases of DXPs, and share some examples and statistics of how companies have used AI-powered DXPs to drive business results. Join us as we explore the power of AI and the future of customer experience. #DXP #DigitalExperience #ArtificialIntelligence #AI #CustomerExperience #MarketingAutomation
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