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digital insights

Customer Journey MappingData Management Platformdata strategyDigitalDigital ArchitectureDigital TrendsEditor's PickFeaturedTechnologyTrending

Digital and Physical Customer Journey Optimization

March 2, 2023 Carsten Krause 0 Comments 2023,  customer journey mapping,  data,  data strategy,  digital,  digital insights,  digital strategy,  e-commerce,  omnichannel,  technology trends 6 min read

It is 2023 and we have been talking about digital business models for a while now, but existing infrastructure setup and architecture approaches don’t live up to the service expectations of customer 2.0.

New tools, approaches and integration strategies are of the essence.

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