CrowdStrike’s Crisis: Lessons in Transparent Communication and Leadership
CrowdStrike CEO George Kurtz’s software “defect” caused global chaos, affecting 6% of commercial flights and disrupting various services. The crisis led to a steep stock decline and calls for Kurtz to testify before Congress. Lessons include the need for immediate apologies, transparent communication, robust crisis plans, and visible leadership. CrowdStrike must now focus on trust-building and enhanced security measures.
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