AI

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How Much Supervision Should Companies Give AI Agents?

Knowing what kind of problem they’re trying to solve can help you decide how much autonomy is safe.

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Customer ExperienceNews Feed

Research: Consumers Don’t Want AI to Seem Human

Studies have shown that people dislike attempts to make AI convincingly human. But emphasizing the essential role of humans in AI tools can help reduce resistance to adoption.

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6 Ways AI Changed Business in 2024, According to Executives

An annual survey of Fortune 1000 and global business leaders shows how companies are doubling down on data projects that they’ve struggled with in the past.

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The Charts that Help Make Sense of 2024

Visualizing what people are really doing with gen AI, the long tail of layoffs, beer and boycotts, and more.

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A Guide to Managing Interconnected AI Systems

The risks and complexities of these ecosystems require specific training, infrastructure, and governance.

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