AI Agents Aren’t Ready for Consumer-Facing Work—But They Can Excel at Internal Processes
A project at a European telecom shows why companies should start small and focus on back-end tasks.
AI agents
How Much Supervision Should Companies Give AI Agents?
Knowing what kind of problem they’re trying to solve can help you decide how much autonomy is safe.
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The Rise of Agentic AI: How AI Agents Are Quietly Creeping Into Our Lives
AI agents are evolving to seamlessly mimic human interactions, raising significant ethical and operational concerns. In this article I recall a personal experience with an AI agent trying to book an appointment with me. Experiences like a deceptive AI sales rep highlight the need for regulatory frameworks ensuring transparency. As businesses adopt AI for efficiency, they must balance this with privacy and job security, promoting a collaborative intelligence approach between humans and AI.
Read MoreVideo Quick Take: Intercom’s Brian Donahue on How AI Agents Can Be Your First Tier of Customer Service Support – SPONSOR CONTENT FROM INTERCOM
Sponsor content from Intercom.
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The Dawn of Digital Delegation: A Seismic Shift of Autonomous Agents Reshaping Work
In an era of rapid technological advancement, autonomous agents are reshaping work and industries. These digital entities, leveraging advanced AI capabilities, are redefining productivity, efficiency, and customer experiences. Their applications span finance, healthcare, transportation, and more, offering substantial gains in efficiency and cost reduction. As businesses integrate these agents, the potential for enhanced operational capabilities and new service offerings is significant. In this article we dive deep into this new trend that will shake up how we interact with and leverage technology as a team mate.
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