Wells Fargo debuts AI-powered teammate to financial advisers – CIO Dive

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The new capability aims to simplify access to Wells Fargo’s core technology platform, enabling plain language queries and faster access to insights.
Wells Fargo’s launch of AI Teammate follows a trend of banks rolling out new AI tools and features this year for employees in a bid to improve productivity and efficiency. 
In January, Citigroup began piloting Spaces, a collaboration tool for AI-assisted projects, within its proprietary generative AI platform. Bank of America in March launched its AI-Powered Meeting Journey, which connects to the firm’s Salesforce CRM to deliver information to advisers ahead of client meetings. 
The development approach for Wells Fargo’s AI Teammate centered on collaboration between the wealth and investment management division’s product, enterprise technology and AI teams. The teams focused on solving everyday workflow challenges such as spending extra time searching for information, Varner said. 
As AI becomes a core part of Wells Fargo’s business strategy, Varner said she’s committed to practical outcomes and to creating products collaboratively with advisers to reduce complexity and provide more intuitive experiences. 
“Starting with those high-frequency activities allowed us to focus on delivering immediate value while building a foundation for future capabilities,” she said. 
Banks are chasing greater efficiencies and turning to AI to deliver. Wells Fargo has invested more than $1 billion in modernizing its technology platform over the last several years, CEO Charles Scharf told investors during the company’s Q2 2026 earnings call Tuesday, enabling the bank to launch the Advisor Gateway in May and AI Teammate. 
“Investments like this are improving productivity, strengthening the client experience and driving improved adviser hiring and retention,” Scharf said during the call.
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Investments to fuel the technology will soar over the next four years, but executives fear integration issues will hinder adoption, according to an IBM study.
Operations are rapidly evolving amid AI adoption, shifting job categories and responsibilities in the process. CIOs can rely on their tech know-how to usher in change.
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The company tied the cuts back to the reorganization push that drove 14,000 layoffs in October. 
Operations are rapidly evolving amid AI adoption, shifting job categories and responsibilities in the process. CIOs can rely on their tech know-how to usher in change.
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