Gmarket Offers Proactive Compensation to Customers Affected by Suspected Identity Theft – 매일경제
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Gmarket has taken proactive steps to compensate customers affected by a suspected identity theft incident, aiming to minimize inconvenience for those impacted.
On the 3rd, Gmarket announced that it would fully refund all customers who suffered losses due to the suspected identity theft incident that occurred on the 29th of last month.
Gmarket also plans to conduct a thorough investigation in cooperation with the investigation agency to determine the cause of the incident.
All affected customers are eligible for compensation. Gmarket will provide guidance on the compensation process to every customer whose unauthorized payment has been confirmed and will actively support them in reporting to the investigation agency.
In addition to offering proactive compensation on ethical grounds to protect customers, Gmarket is encouraging victims to report the incident, aiming to eradicate identity theft.
Gmarket suspects that this incident involved the use of illegally collected personal information from external sources to log in and make payments. The company believes it is a typical case of identity theft that exploits the common practice of using the same account credentials across multiple sites.
To prevent further damage, Gmarket has implemented additional security measures.
The company is currently running a campaign recommending all customers who have not changed their passwords in the past month to update them. Individual notifications are displayed on the login page and through the customer service center, guiding users to keep their passwords up to date and providing tips for creating secure passwords.
Additional authentication procedures are also being expanded. When logging in, a popup encourages users to enable two-factor authentication in addition to their ID and password. For certain sensitive product categories, such as cashable gift certificates, enhanced identity verification will be introduced.
A Gmarket representative stated, “Ensuring a safe shopping environment for our customers is our top priority, and we will further strengthen security measures to prevent the recurrence of identity theft and phishing-related secondary damages.”
This article has been translated by GripLabs Mingo AI.
2025-12-07 17:24:31
2025-12-08 06:44:33
2025-12-07 17:57:25
2025-12-06 10:58:35
2025-12-06 21:52:09
2025-12-08 12:00:00
2025-12-05 16:40:48
2025-12-07 14:05:07
2025-12-08 10:09:21
2025-12-08 11:04:01
※ This article was translated using AI technology for reader convenience.
Maeil Business Newpaper(MK) provides these translations “as they are” and makes no warranties of any kind, either explicitly or implicitly, regarding accuracy, reliability and marketability, suitability for a particular purpose, etc. of translation. Please be informed that the content provided may not be translated accurately due to limitations in machine translation before using this service.
Copyright (c) 매경AX. Maeil Business News Korea & mk.co.kr, All rights reserved.
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This article was autogenerated from a news feed from CDO TIMES selected high quality news and research sources. There was no editorial review conducted beyond that by CDO TIMES staff. Need help with any of the topics in our articles? Schedule your free CDO TIMES Tech Navigator call today to stay ahead of the curve and gain insider advantages to propel your business!
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Gmarket has taken proactive steps to compensate customers affected by a suspected identity theft incident, aiming to minimize inconvenience for those impacted.
On the 3rd, Gmarket announced that it would fully refund all customers who suffered losses due to the suspected identity theft incident that occurred on the 29th of last month.
Gmarket also plans to conduct a thorough investigation in cooperation with the investigation agency to determine the cause of the incident.
All affected customers are eligible for compensation. Gmarket will provide guidance on the compensation process to every customer whose unauthorized payment has been confirmed and will actively support them in reporting to the investigation agency.
In addition to offering proactive compensation on ethical grounds to protect customers, Gmarket is encouraging victims to report the incident, aiming to eradicate identity theft.
Gmarket suspects that this incident involved the use of illegally collected personal information from external sources to log in and make payments. The company believes it is a typical case of identity theft that exploits the common practice of using the same account credentials across multiple sites.
To prevent further damage, Gmarket has implemented additional security measures.
The company is currently running a campaign recommending all customers who have not changed their passwords in the past month to update them. Individual notifications are displayed on the login page and through the customer service center, guiding users to keep their passwords up to date and providing tips for creating secure passwords.
Additional authentication procedures are also being expanded. When logging in, a popup encourages users to enable two-factor authentication in addition to their ID and password. For certain sensitive product categories, such as cashable gift certificates, enhanced identity verification will be introduced.
A Gmarket representative stated, “Ensuring a safe shopping environment for our customers is our top priority, and we will further strengthen security measures to prevent the recurrence of identity theft and phishing-related secondary damages.”
This article has been translated by GripLabs Mingo AI.
2025-12-07 17:24:31
2025-12-08 06:44:33
2025-12-07 17:57:25
2025-12-06 10:58:35
2025-12-06 21:52:09
2025-12-08 12:00:00
2025-12-05 16:40:48
2025-12-07 14:05:07
2025-12-08 10:09:21
2025-12-08 11:04:01
※ This article was translated using AI technology for reader convenience.
Maeil Business Newpaper(MK) provides these translations “as they are” and makes no warranties of any kind, either explicitly or implicitly, regarding accuracy, reliability and marketability, suitability for a particular purpose, etc. of translation. Please be informed that the content provided may not be translated accurately due to limitations in machine translation before using this service.
Copyright (c) 매경AX. Maeil Business News Korea & mk.co.kr, All rights reserved.
Prohibition of unauthorized reproduction, redistribution, and use of AI learning
source
This article was autogenerated from a news feed from CDO TIMES selected high quality news and research sources. There was no editorial review conducted beyond that by CDO TIMES staff. Need help with any of the topics in our articles? Schedule your free CDO TIMES Tech Navigator call today to stay ahead of the curve and gain insider advantages to propel your business!
