Customer and Digital Strategy 2024 – 2029 – Norwich City Council
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We are developing a new customer and digital strategy, and we want your feedback to make sure it meets your needs as a resident or customer of the council.
Following initial discussions, three key emerging themes have been identified, which are :
Residents are at the heart of everything we do
Our approach is centred around the needs of Norwich residents and informed by the way digital technology has changed the way people live, connect and work. That's why we are constantly working to improve our services by making them more accessible and convenient.
The majority of residents and customers are both online and digitally confident. They expect our services to be easy to access online and available 24/7. There's a great opportunity to increase take up of our online services by improving the user experience.
We also understand that not everyone has the same access to technology, so we will continue to offer a variety of ways to get in touch and strive to provide:
a telephone service with an option to request a call back and not wait in a queue, with a focus on quality
face to face appointment service – arranged with the most suitable officer to deal with the enquiry to ensure the best outcome and service
a translation service for those who are not able to access the information or services they need online
We're always looking for ways to improve our services, so please complete the survey below to give us your feedback.
The survey will take around five minutes to complete.
We are developing a new customer and digital strategy, and we want your feedback to make sure it meets your needs as a resident or customer of the council.
Following initial discussions, three key emerging themes have been identified, which are :
Residents are at the heart of everything we do
Our approach is centred around the needs of Norwich residents and informed by the way digital technology has changed the way people live, connect and work. That's why we are constantly working to improve our services by making them more accessible and convenient.
The majority of residents and customers are both online and digitally confident. They expect our services to be easy to access online and available 24/7. There's a great opportunity to increase take up of our online services by improving the user experience.
We also understand that not everyone has the same access to technology, so we will continue to offer a variety of ways to get in touch and strive to provide:
a telephone service with an option to request a call back and not wait in a queue, with a focus on quality
face to face appointment service – arranged with the most suitable officer to deal with the enquiry to ensure the best outcome and service
a translation service for those who are not able to access the information or services they need online
We're always looking for ways to improve our services, so please complete the survey below to give us your feedback.
The survey will take around five minutes to complete.
Strategy conceptualised and working group established.
Public consultation launches and members and service areas workshops delivered.
Consultation informed strategy circulated for feedback from members and stakeholders.
Circulate for final approval and present to the corporate leadership team
The new Customer and Digital Strategy 2024 – 2029 will be launched.
Customer Contact Manager
Norwich City Council
This article was autogenerated from a news feed from CDO TIMES selected high quality news and research sources. There was no editorial review conducted beyond that by CDO TIMES staff. Need help with any of the topics in our articles? Schedule your free CDO TIMES Tech Navigator call today to stay ahead of the curve and gain insider advantages to propel your business! Join CDO TIMES Pro
A cookie is information stored on your computer by a website you visit. Cookies often store your settings for a website, such as your preferred language or location. This allows the site to present you with information customized to fit your needs. As per the GDPR law, companies need to get your explicit approval to collect your data. Some of these cookies are ‘strictly necessary’ to provide the basic functions of the website and can not be turned off, while others if present, have the option of being turned off. Learn more about our Privacy and Cookie policies. These can be managed also from our cookie policy page.
Skip To
Page Outlines
Loading…
IE10 and below are not supported.
Contact us for any help on browser support
You are here:
Some content on this page may not display correctly. Please enable JavaScript in your browser's settings and refresh the page.
We are developing a new customer and digital strategy, and we want your feedback to make sure it meets your needs as a resident or customer of the council.
Following initial discussions, three key emerging themes have been identified, which are :
Residents are at the heart of everything we do
Our approach is centred around the needs of Norwich residents and informed by the way digital technology has changed the way people live, connect and work. That's why we are constantly working to improve our services by making them more accessible and convenient.
The majority of residents and customers are both online and digitally confident. They expect our services to be easy to access online and available 24/7. There's a great opportunity to increase take up of our online services by improving the user experience.
We also understand that not everyone has the same access to technology, so we will continue to offer a variety of ways to get in touch and strive to provide:
a telephone service with an option to request a call back and not wait in a queue, with a focus on quality
face to face appointment service – arranged with the most suitable officer to deal with the enquiry to ensure the best outcome and service
a translation service for those who are not able to access the information or services they need online
We're always looking for ways to improve our services, so please complete the survey below to give us your feedback.
The survey will take around five minutes to complete.
We are developing a new customer and digital strategy, and we want your feedback to make sure it meets your needs as a resident or customer of the council.
Following initial discussions, three key emerging themes have been identified, which are :
Residents are at the heart of everything we do
Our approach is centred around the needs of Norwich residents and informed by the way digital technology has changed the way people live, connect and work. That's why we are constantly working to improve our services by making them more accessible and convenient.
The majority of residents and customers are both online and digitally confident. They expect our services to be easy to access online and available 24/7. There's a great opportunity to increase take up of our online services by improving the user experience.
We also understand that not everyone has the same access to technology, so we will continue to offer a variety of ways to get in touch and strive to provide:
a telephone service with an option to request a call back and not wait in a queue, with a focus on quality
face to face appointment service – arranged with the most suitable officer to deal with the enquiry to ensure the best outcome and service
a translation service for those who are not able to access the information or services they need online
We're always looking for ways to improve our services, so please complete the survey below to give us your feedback.
The survey will take around five minutes to complete.
Strategy conceptualised and working group established.
Public consultation launches and members and service areas workshops delivered.
Consultation informed strategy circulated for feedback from members and stakeholders.
Circulate for final approval and present to the corporate leadership team
The new Customer and Digital Strategy 2024 – 2029 will be launched.
Customer Contact Manager
Norwich City Council
This article was autogenerated from a news feed from CDO TIMES selected high quality news and research sources. There was no editorial review conducted beyond that by CDO TIMES staff. Need help with any of the topics in our articles? Schedule your free CDO TIMES Tech Navigator call today to stay ahead of the curve and gain insider advantages to propel your business!
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