New shape of work: create a sustainable digital strategy – Mercer

Digital transformation continues to generate some of the most impactful improvements to the customer experience. Even before the pandemic, two-thirds of global CEOs had committed to adopting a digital-first focus. Since then, however, the trend has accelerated and expanded to include the employee experience. A company’s employees—all digital consumers in their personal lives— are expecting to leverage digital experiences at work to enhance processes, connect with colleagues and gain professional development.
Just as crucially, employers should consider how HR can accelerate its own transformation. HR teams must design employee experiences fit for a flexible and digital working environment. This can mean shifting from designing experiences in advance to creating them in real time.
Employers need to be agile to bring together technology, new operating models and cultures for success in the future of work.
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This article was autogenerated from a news feed from CDO TIMES selected high quality news and research sources. There was no editorial review conducted beyond that by CDO TIMES staff. Need help with any of the topics in our articles? Schedule your free CDO TIMES Tech Navigator call today to stay ahead of the curve and gain insider advantages to propel your business!