Help Leaders Build Employees’ Change Reflexes to Create a Change-Ready Workforce | Gartner – BRIAN HEGER

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Leaders must often help teams navigate multiple changes simultaneously—from new technology launches and strategic shifts to restructurings, cultural transformations, and evolving policies, such as remote work. Each change is significant, but together they can strain the organization and put outcomes at risk. While change management has long been an essential leadership capability, today’s environment requires even greater support. A recent Gartner article introduces the concept of change reflexes—core change skills practiced until they become second nature. Employees with well-developed reflexes are 3.5x more likely to achieve healthy change adoption and 2.2x more likely to report high well-being. Unlike formal training sessions or high-stakes change events, micromoments—everyday opportunities in regular workflows—give employees frequent, low-risk chances to practice until these reflexes become intuitive. At fintech company Jack Henry, leaders embed this by having employees monitor external triggers, such as AI, and lead team discussions—helping them anticipate and prepare for future changes—and by using project debriefs to reflect on how emotions were managed, thereby strengthening emotional regulation skills. Since it’s also critical to help leaders gain a clear view of all changes underway, I am resharing my one-page template, which helps review current and proposed changes, their timing, and their impact across groups.
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