Mastercard and Santander Mark Agentic Payment Milestone – PYMNTS.com
Mastercard and Santander completed Europe’s first live end-to-end payment using an artificial intelligence agent, according to a Monday (March 2) news release.
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The transaction marks the first agentic payment conducted within a regulated banking framework. It also represents “a significant milestone in the application of AI systems capable of initiating and completing transactions on behalf of customers,” the release said.
Santander carried out the transaction in a “controlled environment” using Agent Pay, the agentic AI-driven payments program introduced by Mastercard last year, per the release.
“The transaction was processed through Santander’s live payments infrastructure to validate the end-to-end operational and control framework under real conditions,” the release said. “The solution enables AI agents to initiate and execute payments on behalf of customers within predefined limits and permissions.”
This lets AI systems securely and transparently complete a purchase via existing payment networks, while upholding strict security, privacy and consumer protection standards, according to the release.
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“At Santander, we see AI as a transformative force in the evolution of payments,” Matías Sánchez, global head of cards and digital solutions at Santander, said in the release. “Our role is not only to adopt innovation, but to shape it responsibly, embedding security, governance and customer protection by design. As AI agents become part of everyday commerce, building trusted, scalable frameworks will be essential to unlocking their full potential.”
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Meanwhile, Kaushik Gopal, executive vice president of business and market insights at Mastercard, told PYMNTS last month that leaders should treat agentic AI as a shift in how work gets done.
“Ultimately, when we get to this agentic world where a lot of activity is delegated, it is ensuring that there is a highly secure framework that is protecting that activity,” Gopal said. “That’s what creates a high level of trust and confidence from ecosystem participants to engage in that space.”
Mastercard is positioning its Agent Suite as an answer to a practical problem. Many companies want to move fast, but they lack the foundation to safely deploy AI agents at scale.
One-third of enterprise software applications are expected to involve agentic AI by 2028, Mastercard said, adding that the company “expects a significant percentage of customer interactions and operational tasks to be supported by AI agents by 2030.”
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This article was autogenerated from a news feed from CDO TIMES selected high quality news and research sources. There was no editorial review conducted beyond that by CDO TIMES staff. Need help with any of the topics in our articles? Schedule your free CDO TIMES Tech Navigator call today to stay ahead of the curve and gain insider advantages to propel your business!
Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required.
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By completing this form, you agree to receive marketing communications from PYMNTS and to the sharing of your information with our sponsor, if applicable, in accordance with our Privacy Policy and Terms and Conditions.
The transaction marks the first agentic payment conducted within a regulated banking framework. It also represents “a significant milestone in the application of AI systems capable of initiating and completing transactions on behalf of customers,” the release said.
Santander carried out the transaction in a “controlled environment” using Agent Pay, the agentic AI-driven payments program introduced by Mastercard last year, per the release.
“The transaction was processed through Santander’s live payments infrastructure to validate the end-to-end operational and control framework under real conditions,” the release said. “The solution enables AI agents to initiate and execute payments on behalf of customers within predefined limits and permissions.”
This lets AI systems securely and transparently complete a purchase via existing payment networks, while upholding strict security, privacy and consumer protection standards, according to the release.
We’d love to be your preferred source for news.
Please add us to your preferred sources list so our news, data and interviews show up in your feed. Thanks!
“At Santander, we see AI as a transformative force in the evolution of payments,” Matías Sánchez, global head of cards and digital solutions at Santander, said in the release. “Our role is not only to adopt innovation, but to shape it responsibly, embedding security, governance and customer protection by design. As AI agents become part of everyday commerce, building trusted, scalable frameworks will be essential to unlocking their full potential.”
Advertisement: Scroll to Continue
Meanwhile, Kaushik Gopal, executive vice president of business and market insights at Mastercard, told PYMNTS last month that leaders should treat agentic AI as a shift in how work gets done.
“Ultimately, when we get to this agentic world where a lot of activity is delegated, it is ensuring that there is a highly secure framework that is protecting that activity,” Gopal said. “That’s what creates a high level of trust and confidence from ecosystem participants to engage in that space.”
Mastercard is positioning its Agent Suite as an answer to a practical problem. Many companies want to move fast, but they lack the foundation to safely deploy AI agents at scale.
One-third of enterprise software applications are expected to involve agentic AI by 2028, Mastercard said, adding that the company “expects a significant percentage of customer interactions and operational tasks to be supported by AI agents by 2030.”
For all PYMNTS AI coverage, subscribe to the daily AI Newsletter.
Mastercard and Santander Mark Agentic Payment Milestone
OCC Clarifies Charter Rule and Extends National Path for FinTechs
Ex-Trump Official Wants Prediction Markets Regulated By States
FinTech Avant Boosts Financing Capacity With New $200 Million Deal
Get PYMNTS Today, AI, B2B and more.
We’re always on the lookout for opportunities to partner with innovators and disruptors.
source
This article was autogenerated from a news feed from CDO TIMES selected high quality news and research sources. There was no editorial review conducted beyond that by CDO TIMES staff. Need help with any of the topics in our articles? Schedule your free CDO TIMES Tech Navigator call today to stay ahead of the curve and gain insider advantages to propel your business!
