How Brands Can Adapt When AI Agents Do the Shopping – Harvard Business Review
Generative AI is starting to change shopping. Instead of scrolling on websites or strolling through stores, people are beginning to prompt AI agents to find, compare, and even purchase products. Ask for something like a handmade gift under $100, a pair of vintage jeans from the 1970s, or a digital camera for a teenager, and watch a list of curated options appear in the chat. It’s fast and frictionless. But it’s also early days. And just as companies had to adapt to the new rules of e-commerce, they’re now faced with a new set of challenges around how they manage their reputations, connect with customers, and what it looks like to compete in this new paradigm.
Harvard Business Publishing:
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