Comcast May Owe You Up to $10,000 After Agreeing to Settle a Lawsuit Over a Data Breach – | Cord Cutters News

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Luke Bouma
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Comcast has reached a substantial $117.5 million settlement to address multiple class-action lawsuits connected to a significant data breach that occurred in 2023. The incident potentially compromised sensitive personal information belonging to more than 30 million current and former customers of the telecommunications giant, according to the Philadelphia Inquirer.
The breach stemmed from a known security vulnerability in software provided by Citrix Systems, a company specializing in remote access and virtualization tools. Comcast utilized this software as part of its internal systems. Citrix publicly disclosed the vulnerability and released a patch on October 10, 2023. However, Comcast did not apply the fix promptly enough, which allowed malicious actors to exploit the flaw. Between October 16 and October 19, 2023, unauthorized access occurred, exposing a range of customer data.
Information that may have been obtained by the attackers included usernames, passwords, full names, contact details such as email addresses and phone numbers, security questions and answers used for account recovery, and the last four digits of Social Security numbers. This combination of details raised serious concerns about the potential for identity theft, fraudulent account access, and other forms of cybercrime targeting affected individuals.
Following the breach disclosure in late 2023, numerous lawsuits emerged across federal courts in the United States. A total of 24 separate class-action complaints were filed by customers alleging negligence in data protection practices. These cases accused Comcast of failing to implement timely security measures despite the availability of a solution from the software vendor. The lawsuits were eventually consolidated under the jurisdiction of a single judge in the Eastern District of Pennsylvania, based in Philadelphia.
After extended legal proceedings, including several mediation efforts, the parties reached a negotiated resolution in November 2025. Comcast agreed to the $117.5 million fund without admitting any wrongdoing or liability. Court filings indicate that the company maintains its position denying the allegations presented by the plaintiffs. A U.S. District Judge granted preliminary approval to the settlement terms in mid-January 2026. A final approval hearing has been scheduled for July 2026, at which point the court will determine whether to grant final endorsement.
Under the proposed settlement structure, eligible class members—primarily those who received individual notifications about the breach—have several options for relief. They can enroll in three years of credit monitoring and identity theft protection services at no additional cost. This service aims to help detect and mitigate any unauthorized use of their personal information. Alternatively, affected individuals can seek reimbursement for out-of-pocket expenses or losses directly tied to the breach, with a cap of up to $10,000 per claim, provided they submit appropriate documentation. A third option allows for a straightforward cash payment of $50.
The settlement fund will also allocate portions to cover administrative costs, such as notifying class members and processing claims, as well as compensating the attorneys who represented the plaintiffs. Legal fees could reach up to one-third of the total amount, though the precise figure remains subject to judicial review.
Once the settlement receives final court approval and related conditions are met, it will release Comcast and Citrix from further liability related to this specific incident and bar future claims from class members on the same grounds. The agreement underscores ongoing challenges in corporate cybersecurity, particularly when third-party software plays a critical role in operations. Delays in patching known vulnerabilities continue to expose large organizations and their customers to substantial risks in an era of increasingly sophisticated cyber threats.
This resolution provides a pathway for remediation for millions impacted while allowing Comcast to close a chapter on protracted litigation. Customers who believe they may qualify should monitor official notifications or court-approved settlement websites for details on how to submit claims once the process advances further.
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