BJ’s CEO: ‘AI is a big part of our future’ – CIO Dive
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The membership-only grocery chain is using the technology to make coding more efficient, generate to-do lists for team members and spot quality issues in its stores.
Grocers are operating in tricky macroeconomic conditions as cost-conscious customers question higher grocery prices.
With Thanksgiving just a few days away and the winter holidays quickly approaching, grocers continue to look for ways to improve customer experiences. AI has emerged as a common avenue.
“Everyone talks about AI. We are no different,” Eddy said during BJ’s earnings call last week. “AI is a big part of our future.”
Each month brings a slew of AI-related announcements in the sector.
Earlier in November, Kroger and Sprouts partnered with grocery delivery platform Instacart to begin implementing an AI tool to help make shopping easier for customers. Dollar General tapped a Silicon Valley executive for its newly created AI role in recent weeks, too. Target also launched an app in beta on ChatGPT for shoppers as part of a partnership with OpenAI.
Grocery companies, like enterprises in other industries, expect the technology to enhance operations, but they also don’t want to get lost in the hype.
Losing shopper trust is a concern, with most consumers reporting an interest in AI-driven shopping but wanting at least some safeguards when the technology is implemented, according to a September PwC survey.
Avoiding unnecessary AI additives and wasted resources are also top of mind for grocery executives navigating adoption plans.
“Our goal is to be smart and lay the right foundation, not to just run against every shiny use case that’s out there,” Justin Weinstein, chief merchandising and marketing officer at grocer Giant Eagle, said during a session at an industry-related conference attended by Grocery Dive reporters. “I’m not one to just jump to the end and say, ‘AI is a solve for everything.’”
Get the free daily newsletter read by industry experts
The draft of the bill proposes a waiver program to let developers test and launch AI tools without being subject to federal regulation.
CIOs and their businesses, from PepsiCo to Principal Financial Group, are sifting through the noise and establishing guardrails to speed up time to value.
Subscribe to CIO Dive for top news, trends & analysis
Get the free daily newsletter read by industry experts
The draft of the bill proposes a waiver program to let developers test and launch AI tools without being subject to federal regulation.
CIOs and their businesses, from PepsiCo to Principal Financial Group, are sifting through the noise and establishing guardrails to speed up time to value.
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This article was autogenerated from a news feed from CDO TIMES selected high quality news and research sources. There was no editorial review conducted beyond that by CDO TIMES staff. Need help with any of the topics in our articles? Schedule your free CDO TIMES Tech Navigator call today to stay ahead of the curve and gain insider advantages to propel your business!
The membership-only grocery chain is using the technology to make coding more efficient, generate to-do lists for team members and spot quality issues in its stores.
Grocers are operating in tricky macroeconomic conditions as cost-conscious customers question higher grocery prices.
With Thanksgiving just a few days away and the winter holidays quickly approaching, grocers continue to look for ways to improve customer experiences. AI has emerged as a common avenue.
“Everyone talks about AI. We are no different,” Eddy said during BJ’s earnings call last week. “AI is a big part of our future.”
Each month brings a slew of AI-related announcements in the sector.
Earlier in November, Kroger and Sprouts partnered with grocery delivery platform Instacart to begin implementing an AI tool to help make shopping easier for customers. Dollar General tapped a Silicon Valley executive for its newly created AI role in recent weeks, too. Target also launched an app in beta on ChatGPT for shoppers as part of a partnership with OpenAI.
Grocery companies, like enterprises in other industries, expect the technology to enhance operations, but they also don’t want to get lost in the hype.
Losing shopper trust is a concern, with most consumers reporting an interest in AI-driven shopping but wanting at least some safeguards when the technology is implemented, according to a September PwC survey.
Avoiding unnecessary AI additives and wasted resources are also top of mind for grocery executives navigating adoption plans.
“Our goal is to be smart and lay the right foundation, not to just run against every shiny use case that’s out there,” Justin Weinstein, chief merchandising and marketing officer at grocer Giant Eagle, said during a session at an industry-related conference attended by Grocery Dive reporters. “I’m not one to just jump to the end and say, ‘AI is a solve for everything.’”
Get the free daily newsletter read by industry experts
The draft of the bill proposes a waiver program to let developers test and launch AI tools without being subject to federal regulation.
CIOs and their businesses, from PepsiCo to Principal Financial Group, are sifting through the noise and establishing guardrails to speed up time to value.
Subscribe to CIO Dive for top news, trends & analysis
Get the free daily newsletter read by industry experts
The draft of the bill proposes a waiver program to let developers test and launch AI tools without being subject to federal regulation.
CIOs and their businesses, from PepsiCo to Principal Financial Group, are sifting through the noise and establishing guardrails to speed up time to value.
The free newsletter covering the top industry headlines
source
This article was autogenerated from a news feed from CDO TIMES selected high quality news and research sources. There was no editorial review conducted beyond that by CDO TIMES staff. Need help with any of the topics in our articles? Schedule your free CDO TIMES Tech Navigator call today to stay ahead of the curve and gain insider advantages to propel your business!
