Q&A: Professor Robert Sutton on Communicating Difficult Decisions as a Leader – Harvard Business Review
One of the responsibilities of leaders is to deliver bad news: that the company is pulling the plug on a beloved project, forgoing raises or bonuses, implementing return-to-office mandates—or even eliminating jobs. When the economy weakens, more companies make these choices, requiring leaders to communicate them in a way that minimizes the damage to morale.
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