Slack is turning into an AI agent hub. Should it? – Yahoo! Voices
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Google today said it will be rolling out an enterprise version of its Google Voice service for G Suite users, potentially tapping a new demand source for Google that could help attract a whole host of new users.
Google voice has been a long-enjoyed service for everyday consumers, and offers a lot of benefits beyond just having a normal phone number. The enterprise version of Google Voice appears to give companies a way to offer those kinds of tools, including AI-powered parts of it like voicemail transcription, that employees may be already using and potentially skirting the guidelines of a company. Administrators can provision and port phone numbers, get detailed reports and set up call routing functionality. They can also deploy phone numbers to departments or employees, giving them a sort of universal number that isn’t tied to a device — and making it easier to get in touch with someone where necessary.
All of this is an effort to spread adoption of G Suite among larger enterprises as it offers a nice consistent business for Google. While its advertising business continues to grow, the company is investing in cloud products as another revenue stream. That division offers a lot of overhead while Google figures out where the actual total market capture of its advertising is and starts to work on other projects like its hardware, Google Home, and others.
While Google didn’t explicitly talk about it ahead of the conference today, there’s another potential opportunity for something like this: call centers. An enterprise version of Google Voice could give companies a way to provision out certain phone numbers to employees to handle customer service requests and get a lot of information about those calls. Google yesterday announced that it was rolling out a more robust set of call center tools that lean on its expertise in machine learning and artificial intelligence, and getting control of the actual numbers that those calls take in is one part of that equation.
There’s also a spam filtering feature, which will probably be useful in handling waves of robo-calls for various purposes. It’s another product that Google is porting over to its enterprise customers with a bit better controls for CTOs and CIOs after years of understanding how normal consumers are using it and having an opportunity to rigorously test parts of the product. That time also gives Google an opportunity to thoroughly research the gaps in the product that enterprise customers might need in order to sell them on the product.
Google Voice enterprise is going to be available as an early adopter product.
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Google today said it will be rolling out an enterprise version of its Google Voice service for G Suite users, potentially tapping a new demand source for Google that could help attract a whole host of new users.
Google voice has been a long-enjoyed service for everyday consumers, and offers a lot of benefits beyond just having a normal phone number. The enterprise version of Google Voice appears to give companies a way to offer those kinds of tools, including AI-powered parts of it like voicemail transcription, that employees may be already using and potentially skirting the guidelines of a company. Administrators can provision and port phone numbers, get detailed reports and set up call routing functionality. They can also deploy phone numbers to departments or employees, giving them a sort of universal number that isn’t tied to a device — and making it easier to get in touch with someone where necessary.
All of this is an effort to spread adoption of G Suite among larger enterprises as it offers a nice consistent business for Google. While its advertising business continues to grow, the company is investing in cloud products as another revenue stream. That division offers a lot of overhead while Google figures out where the actual total market capture of its advertising is and starts to work on other projects like its hardware, Google Home, and others.
While Google didn’t explicitly talk about it ahead of the conference today, there’s another potential opportunity for something like this: call centers. An enterprise version of Google Voice could give companies a way to provision out certain phone numbers to employees to handle customer service requests and get a lot of information about those calls. Google yesterday announced that it was rolling out a more robust set of call center tools that lean on its expertise in machine learning and artificial intelligence, and getting control of the actual numbers that those calls take in is one part of that equation.
There’s also a spam filtering feature, which will probably be useful in handling waves of robo-calls for various purposes. It’s another product that Google is porting over to its enterprise customers with a bit better controls for CTOs and CIOs after years of understanding how normal consumers are using it and having an opportunity to rigorously test parts of the product. That time also gives Google an opportunity to thoroughly research the gaps in the product that enterprise customers might need in order to sell them on the product.
Google Voice enterprise is going to be available as an early adopter product.
Every weekday and Sunday, you can get the best of TechCrunch’s coverage.
Startups are the core of TechCrunch, so get our best coverage delivered weekly.
The latest Fintech news and analysis, delivered every Tuesday.
TechCrunch Mobility is your destination for transportation news and insight.
By submitting your email, you agree to our Terms and Privacy Notice.
Amazon said today that it will host its Prime Day-like sales event, “Prime Big Deals Day,” on October 8-9. For the last two years, the ecommerce company has scheduled its…
Social network Bluesky said Monday that it now has more than 10 million users on the platform. This is largely thanks to the rapid growth of the network in the…
The head of Slack, Denise Dresser, tells TechCrunch she is shifting the business chat platform into a “work operating system,” specifically by making Slack a hub for AI applications from…
Intel has announced a key customer win and changes to its foundry business as the beleaguered chipmaker looks to execute a turnaround. Intel is taking steps to transition its chip…
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The U.K.’s data protection watchdog claims a crackdown on websites that don’t ask for consent from visitors to track and profile their activity for ad targeting is bearing fruit. However…
OpenAI CEO Sam Altman is leaving the internal commission OpenAI created in May to oversee “critical” safety decisions related to the company’s projects and operations. In a blog post today,…
A SpaceX Falcon 9 lifted off in the early hours last Tuesday morning carrying a private astronaut crew led by a billionaire entrepreneur.
After founding and selling the popular Mastodon client Mammoth, developer Shihab Mehboob is returning to compete with it with the launch of his new app, Saturn. Not to be confused…
The company is working with Muon Space, the Earth Fire Alliance, and others to launch FireSat.
In this post, we explain the many Microsoft Copilots available and what they do, and highlight the key differences between each.
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Amazon CEO Andy Jassy sent a memo to the company’s employees Monday morning, calling for a full return to office at the start of 2025. For the last 15 months,…
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On Monday Apple released the new version of iOS, the company’s operating system for the iPhone — iOS 18 is a free download, and it works with the iPhone XR…
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Powered by WordPress VIP
source
This article was autogenerated from a news feed from CDO TIMES selected high quality news and research sources. There was no editorial review conducted beyond that by CDO TIMES staff. Need help with any of the topics in our articles? Schedule your free CDO TIMES Tech Navigator call today to stay ahead of the curve and gain insider advantages to propel your business!
