5 Priority Outcomes for UNHCR Digital Transformation Strategy – ICTworks

The UNHCR Digital Transformation Strategy provides a unified vision and approach to realizing the rights of refugees to digital inclusion and protection as well as transforming the way that UNHCR uses digital channels and associated technology to achieve its strategic objectives.
It aligns with the United Nations Secretary-General’s Roadmap for Digital Cooperation and UNHCR’s Strategic Directions 2022-2026. This strategy also complements UNHCR’s Strategies on Data Transformation, Information Technology and Accountability to Affected People. While these strategies have been priority endeavours for UNHCR in past years, the COVID-19 pandemic has caused a rapid acceleration in the need and urgency for UNHCR to use digital approaches across all facets of our work.
The communities we serve have the digital skills, agency, and tools to safely engage in today’s digital world, to access inclusive services, achieve greater self-reliance and protection, and to have a greater voice in the decisions that impact their lives.
To achieve this, UNHCR’s supporting vision is to transform the way it works, innovating digitally to create efficiencies, improve knowledge-sharing and collaboration, mobilize resources and increase our impact.
The opportunities outlined in the strategy will bring about profound changes to how the communities we serve engage in the digital space and how they benefit from the potential it can bring. The longer-term realization of this strategy will mean equal participation in the digital world. They will access, learn and work in a way that is equitable with the communities they are living in.
The communities we serve will be able to easily access online services, engage with UNHCR and obtain the critical protection information they need to find safety and rebuild their lives. They will access these services through a digital services framework that brings together the services and information that they need to access from the moment they are forced to flee to when they start to rebuild their lives.
The digital protection environment will be strengthened. Digital Tech leaders will have put in place stronger measures to ensure their business models and the technology choices they make do not negatively impact on the lives of those we serve.
UNHCR will maximize the potential to engage and collaborate online. Engaging with partners, supporters and other key audiences, we will show the impact of our work and generate more support for the communities we serve. Our global digital channels will be among the leading digital destinations on issues regarding the forcibly displaced and stateless.
UNHCR will transform the way we work, innovating in the field with new digital solutions and finding new ways of delivering more efficiently. We will share knowledge, connect with partners and collaborate more effectively in the digital space. We will have new business systems in place that streamline previously time- consuming processes. New collaboration platforms will be in place that bring together our internal and external communities of practice to harness the expertise and knowledge of the wider organization.
UNHCR will not achieve this strategy without strong coordination and increased investment. We call on our partners to work with us to achieve this vision. We will work together to mobilize resources, innovate and find solutions to old problems. Empowering and strengthening local partnerships will also be key to realizing these goals.
UNHCR’s Digital Transformation Strategy sets out five Priority outcome areas, both externally impacting the people we serve as well as internally impacting our way of working:
While each outcome area is supported by detailed priority actions and expected results, there are a number of cross-cutting approaches that UNHCR will need to undertake to achieve progress on implementing this strategy.
UNHCR will implement the strategy in line with the following guiding principles:
A lightly edited executive summary of the UNHCR Digital Transformation Strategy 
Filed Under: Featured, Thought Leadership
More About: Capacity Building, data protection, Digital Inclusion, Digital Rights, Engagement, Environmental Sustainability, Local ICT Partners, Refugees, UNHCR
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